Google Cloud Managed Services
Beyond keeping the lights on, modernize continuously through managed services
Architect, operationalize and optimize apps & cloud infrastructure to achieve cost efficiency and to accelerate modernization.
As your business aligns to the digital paradigm, collaboration with a deeply specialized cloud partner to establish strong governing principles and implementation of end-to-end cloud architecture, infrastructure setup, operation and continuous modernization can accelerate your digital journey.
Expect exceptional customer experience because we’re now leveraging ServiceNow
Living up to our mission of providing exceptional customer service to our esteemed clients, we are leveraging ServiceNow, a seven-times Leader in the 2020 Gartner Magic Quadrant for ITSM Tools.
End-to-end Managed Services
Licensing
Provisioning, Deployment and Support
Cloud Migration Plan
Advisory & Consulting
- Cloud feasibility review and migration approach
- Workload prioritization, sequencing, grouping
- Migration sprints plan and timelines
- Applications knowledge gathering and replay
Apps / DB / DW Migration
Agile program delivery
- Workload migration and validation on cloud
- Validate functional and nonfunctional scenarios
- Update application run books in cloud env.
- Security setup, policies and management
Cloud adoption – On prem / AWS to GCP migration
Manage & Operate
24×7 keep lights on
- Customer support model, ticketing, event logging and analytics
- Proactive monitoring and alerting, incident management
- SLA Management and reporting, etc
- Build Cloud operate and manage runbooks
Simplify & Optimize
Cost Efficiencies
- App performance, GCP usage, billing, etc
- KPI review, continual process improvement
- Customer surveys and satisfaction reviews
- Automated tools and Engineering synergies
Modernize Workload
Cloud-native paradigm
- Continuous refactoring for code simplification
- Modernization through MSA / containerization / K8s / APIs
- Adopt GKE / Serverless to improve cost and operating efficiencies
- Track performance and cost for continuous improvements
BAU – Keep lights on through managed support / maintenance services
Managed services scope and operating model aligned with business objectives and goals.
Certified Google Cloud Architects to support cloud architecture design and infrastructure setup.
Certified Google Cloud Engineers to support network and end-to-end security design.
Certified Google Cloud Engineers to support workload migration or cloud-native build.
Certified and Google Cloud experienced team to support workload and infrastructure management and to provide 24x7 support.
Continuous optimization and modernization for cost and operational efficiencies.
End-to-end IT governance for tracking alignment with business objectives, setting and tracking SLAs and benchmarks and monitoring and measuring cost as well as operational efficiencies.
Digital Operations – Service Catalog
Operate – Manage – Optimize
Cloud Operate
Cloud architecture design
Cloud architecture setup
Instance administration
Resource monitoring / management
Cost / billing management
Cost optimization
Dashboard and Report
24x7 Maintenance
Email, phone and ticket-based support
Applications Management
SLA Definitions
Application Monitoring
Application Maintenance
Problems / Issue Resolution
Service Management - Change and Support
Dashboard and Report - Service Performance
Training and Enablement
Communication - Alerts and notifications
Simplify & Optimize
DevOps / Engineering tools
Build-release automation
Refactoring & cloud-native patterns
Technology version upgrades
Consolidation / app sunsetting
Log management and analytics
Continuous resource / cost optimization
Containerization
| Service | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| General | ||||
| Support guide on best practices | ||||
| Support on Google Product inquiry | ||||
| Technical advisory | ||||
| Deployment | ||||
| New service deployment | Added cost | Added cost | ||
| Basic architecture design | ||||
| Basic implementation and configuration of GCP services | ||||
| Review for new GCP deployments (hand over) from infrastructure point of view | ||||
| Management | ||||
| Regular inspection of native cloud services | On-demand | |||
| VM performance fine-tunes (hardware resource management) | Added cost | Added cost | ||
| Disk snapshot backup & restoration | ||||
| VPC (Subnet / shared VPC / IP) | ||||
| Operation | ||||
| Identity access management (Roles) | ||||
| Billing and support | ||||
| Technical Support | ||||
| Technical agent support | 9*5 | 9*5 | 24*5 | 24*7 |
| User queries | ||||
| Issues troubleshooting related to GCP services | ||||
| Firewall rule update and modification | ||||
| Cloud Storage (Creation/versioning/mounting to VM) | Added cost | Added cost | ||
| Set up Security Command Center, Cloud VPN/Service account related query | Added Cost | |||
| Cost Optimisation | ||||
| Cost Optimisation recommendations | ||||
| Custom billing dashboards/reports | Added Cost | Added Cost | ||
| Budget alerts | ||||
| Resource Optimization | ||||
| Resource Rightsizing (CPU/Memory/Storage) recommendations | ||||
| Adviosry on choosing right product configuration | ||||
| Performance optimization recommendations | ||||
| Architecture review and guidance on optimized design | Added cost | |||
| Monitoring* | ||||
| 24x365 monitoring | ||||
| Alerts | ||||
| Reporting | ||||
| Logging | ||||
| Security & Compliance | ||||
| Cloud security command center based recommendations for security | Added service | Added service | Added service | |
| Security Vulnerability mitigation and fix implementation | Added cost | Added cost | Added cost | |
| Complaince adherance- PCI, FedRAMP, GDPR, HIPPA etc | Added cost | Added cost | ||
| Governance | ||||
| Monthly business review | ||||
| Quarterly business review | ||||
| Reporting | ||||
| Root cause analysis | P1 | P1 | P1 & P2 | P1 & On demand | Meaningful response SLO (Read with RCA point above) | 90 Minutes | 60 Minutes | 30 Minutes | 15 Minutes |
| Configuration management and drift reports | ||||
| Advanced Monitoring** | ||||
| Infra monitoring with specialized solution | Added cost | Added cost | Added cost | |
| Application monitoring | Added cost | Added cost | Added cost | |
| DB monitoring | Added cost | Added cost | Added cost | |
| Logs monitoring | Added cost | Added cost | Added cost | |
| Advanced Custom Services | ||||
| L7 Firewall installation & management | Added cost | Added cost | Added cost | |
| Operating system patch management | Added cost | Added cost | Added cost | |
| Custom backup and restoration services | Added cost | Added cost | Added cost | |
| Automation through IAC scripts | Added cost | Added cost | Added cost | |
* Using standard Google proprietary tools
* Using Security Command Center – Standard version
* Non-standard third party bespoke tools and technologies
Client Success Story
Custom Cloud Migration Journey: a Quick Guide
Decode the approach, characteristics, and steps to migrate to a custom Cloud that performs your tough infrastructure jobs in the background without impeding any of your core work in the foreground.
Online Support
Cloud Support Portal
https://bit.ly/35TPMbT
cloud-support@mediaagility.com for Google Cloud and support@mediaagility.com for Google Workspace Technical support
Phone Support
US
+1- 866-633-4281 (X2)
UK
+44 -8003689253 (X3)
Singapore
+65-31588722 (x2)
India
+91-11-41169917
Advisors
Swarraj Kulkarni
Swarraj is passionate about scaling businesses by leveraging technology for digital transformation.
Kamal Puri
He helps businesses in their journeys to Cloud, Data, and AI to make them efficient and connected.
